Terms & Conditions

1 General Policy & Scope

This policy applies to all unmanaged dedicated server services provided by Smith Cloud LLC. By ordering our services, you agree to the terms outlined below.

Dedicated servers differ from shared hosting because physical hardware and infrastructure resources are specifically allocated, so refund conditions are more limited.

2 Eligibility for Refund

Refunds are available only under specific conditions and timeframes:

• Initial Setup Period (First 72 Hours): If you are dissatisfied and submit a cancellation request within the first 72 hours after service activation, you may be eligible for a full refund of the base server cost, minus non-refundable fees.
• Service Unavailability / Major Defect: If the dedicated server has a major persistent hardware or network issue that Smith Cloud LLC cannot resolve within a reasonable timeframe, such as 48 hours after the issue is reported, a pro-rata refund for the unused service period may be issued.

This does not cover customer-side errors, software configuration mistakes, or unmanaged administration tasks.

3 Non-Refundable Items and Fees

The following items and fees are non-refundable under any circumstances:

• Setup / Installation Fees: Labor and resources used to prepare the dedicated server for your use.
• Software Licenses and Add-ons: Third-party software licenses, dedicated IPs, control panel licenses such as cPanel or Plesk, and other add-on services.
• Domain Registrations: Domain registration, renewal, or transfer fees are final.
• Administrative or Custom Fees: Charges for custom configurations, exceptional support, or administrative actions.
• Specific Payment Methods: Payments made by wire transfer, check, Western Union, or account credit may only be eligible for billing credit rather than a return to the original payment method.

4 Refund Process and Timeline

To initiate a refund or cancellation request, follow these steps:

1. 1

   Submit a Cancellation Request: Log into your Client Area and submit a cancellation request with the type Immediate within the eligible timeframe. This action immediately terminates the service and all associated data may be lost.

2. 2

   Open a Support Ticket: After submitting the cancellation, open a billing or refund support ticket and include the service name, hostname, and invoice number.

3. 3

   Review and Processing: Our billing team will review the request. If approved, refunds are typically returned to the original payment method within 5 to 10 business days, depending on the payment provider.

5 Violations and Abuse

If an account is suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy, including spam, illegal content hosting, or network abuse, you are not eligible for any refund.

We also reserve the right to deny a refund if we suspect abuse of the money-back guarantee system.

6 Policy Updates

Smith Cloud LLC reserves the right to modify this policy at any time. The current version will always be published on our website.

7 Contact Information

For any questions regarding this policy or your specific situation, please contact us:

• Email: admin@smithcloud.us
• Address: 102 South Tejon St, Colorado Springs, CO 80903