Privacy Policy
Smith Cloud LLC ("The Company," "we", "us," or "our") wants you to know how we use and protect the personal information you provide to us. We are committed to protecting your personal information and preserving your trust. Below you'll find what we collect, how we use it, and your choices.
1 Acceptance of Terms
The following is the privacy policy applicable to the website. By using this website, you agree to the stated terms.
2 Information We Collect
Personal Information
"Personal Information" refers to any information we can use to identify or contact you — name, address, email, telephone number, profession, etc. We may collect information in the following ways:
- When you request service(s)
- When you visit or use our scheduler, class registration, etc.
- When you sign up for newsletters or other communications
- When you participate in an online survey
- When you provide personal information in a community area or public forum
From Your Activity
We may capture the IP address and device ID, operating system, browser type, the site you came from, the parts of our service you access, and the site you visit next.
From Cookies
A cookie is a small amount of data stored on your computer. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.
Pixel Tags & Similar Technologies
Tracking pixels may be used to track how you engage with our services (e.g. email newsletters) to help ensure we provide valuable content.
Google Analytics
We use Google Analytics to analyze website audience and improve our content. No personal information is collected from Google Analytics. If you have enabled "do not track" in your browser, we will not use Google Analytics to track your activity.
Social Media & Third-Party Platforms
When you engage with our content through social media platforms (e.g. Facebook), we may have access to certain information in your profile such as name, email, photo, location, or an associated platform ID. Please refer to those platforms' privacy policies for details.
3 How We Use and Share Information
The Company will not sell, trade, or share your personal information with any other entity, nor send mailings on behalf of other organizations, unless you have given specific permission.
Other Business Purposes
We may use personal information for audits, fraud monitoring and prevention, developing new services, identifying usage trends, and updating our business activities.
Online payment information (e.g. credit card numbers) is not stored in any Company system. Credit card information is processed with SSL security and discarded after processing.
4 Online Security
Our website employs SSL (Secure Socket Layer) security for all data. System passwords are routinely changed. Access to coding and protocols is restricted to Company staff.
Despite these safeguards, we cannot guarantee your information will always be secure from unauthorized access.
Advertising
The website does not accept third-party advertising.
5 Children's Privacy
We will not knowingly request personally identifiable information from anyone under the age of 13 without verifiable parental consent. Parents can revoke consent at any time by contacting our offices by phone or via email.
6 Changes to This Policy
The Company may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new "Last Updated" date. Changes become effective when posted unless indicated otherwise.
7 Policy on Discontinuing Contact
It is our policy to discontinue contacting any person upon that person's written request. Upon such a request, the person's name and address will be promptly removed from our database or modified to ensure no further contact.
Limitation
This policy does not prohibit contact that is solicited by a person, even if they appear on a "do not contact" list. Such contact is limited to directly responding to the person's inquiry.
Permanent Record
The Company will maintain a record of all requests for discontinuance of contact, effective with the adoption of this policy. Records will be maintained to the extent necessary for legal or liability purposes.